I flew from Heathrow to Madrid, but British Airways says I wasn’t on board
A British Airways traveler, Catherine Snowdon, a BBC journalist, got into a bewildering bureaucratic muddle after traveling on a flight the airline subsequently stated she had never been aboard. Even though she had a valid boarding pass, passed through security, and reached her destination, BA's computer didn't record her as being on the plane. When she attempted to seek compensation for a delay, she was informed she wasn't eligible—because, their records showed, she wasn't ever on the flight.She claimed that BA insisted she hadn't gone and that it was then that she realized the boarding card was "not hers."When Ms. Snowdon noticed that the name on her ticket and luggage tags was a guy referred to as Huw H, she was taken aback.The woman was understandably shocked. Ms. Snowdon expressed worry that because airport employees failed to record the difference between her boarding permit and passport, she had unintentionally become a "security issue."She sought to find Huw H to figure out how the miscommunication might have happened because she was so perplexed that a mistake like this could have happened.It was later discovered that Jonathan Huw H arrived at Heathrow on a BA flight the day after her on April 24. Perhaps his details were 'flying about' the BA system, Ms. Snowdon, whose married name starts with a H on her passport, conjectured.For the woman in question, the most infuriating aspect wasn't the wait or the inconvenience—it was being informed she simply didn't exist on a flight that she very much recalls boarding. BA later issued an apology, but by then, damage had been done to the trust.
Sources News: https://www.dailymail.co.uk/news/article-14722159/took-flight-British-Airways-claims-never-plane.html
